Emotions - Motivation Theory

A. Emotions Overview

1. Emotions are a critical factor in employee behavior

2. The myth of rationality

3. Belief that emotions of any kind were disruptive.


B. What Are Emotions?

1. Effect is a generic term covering a broad range of feelings; encompasses both emotions and moods.


C. Emotional Labor

1. When an employee expresses organizationally desired emotions during interpersonal

transactions

a. Emotional dissonance


D. Felt Vs. Displayed Emotions

1. Felt and displayed motions are often different. Role demands may require people to exhibit

emotional behaviors that mask their true feelings.


E. Emotion Dimensions

1. Variety

2. Intensity

3. Frequency and Duration


F. Gender And Emotions

1. Assumed that women are more in touch with feelings

2. Evidence confirms differences between men and women in certain respects


G. External Constraints On Emotions

1. Organizational influence

2. Cultural influence


H. Affective Events Theory (AET)

1. Emotions are part of how people behave; provide valuable insights in understanding employee behavior.

I. OB Applications


1. Ability & Selection

a. Emotional Intelligence (EI)

b. Self-awareness

c. Self-management

d. Self-motivation

e. Empathy

f. Social skills


2. Decision Making

3. Motivation

4. Leadership

5. Interpersonal Conflict

6. Customer Service


7. Deviant workplace behaviors

a. production

b. property

c. political

d. personal aggression

2 views0 comments

Recent Posts

See All

What Is Organizational Behavior? Motivation Theory

Managers need to develop their interpersonal or people skills if they are going to be effective in their jobs. Organizational behavior (OB) is a field of study that investigates the impact that indivi

D. Organizational Development - Motivation Theory

Organizational development (OD) is a term used to encompass a collection of planned-change interventions built on humanistic-democratic values that seek to improve organizational effectiveness and emp

mbanotes logo1.png
write us at : 
mbanotes.org@gmail.com

Follow us

  • Facebook

© 2020 by MBA Notes

www.mbanotes.org is an online portal which is one of its kind. It is a doorway beyond which lie all the answers for a student of The Master of Business Administration (MBA or M.B.A.) a master's degree in business administration, which attracts people from a wide range of academic disciplines. Whether you are a student of marketing, a fan of Phillip Kotler; or a person who is into the dynamics of managing people, the art of human resource; or a person who wants to be the next warren Buffett the master at making and managing money, we are here to serve everyone.

Keeping in mind the convenience of the visitors our efforts have been duly focused on making proper classifications. The idea is given shape by dividing the MBA curriculum into semesters and then into subjects so as to make sure that the students can get intended content in the least amount of time. We also allow and encourage students to share their own notes, projects, and presentations so as to give back to the community and help other students in their pursuit of knowledge.