What Manager’s Do A. Importance of Developing Managers’ Interpersonal Skills - Motivation Theory

1. Companies with reputations as a good place to work—such as Pfizer, Lincoln Electric,

Southwest Airlines, and Starbucks—have a big advantage when attracting high performing

employees.

2. A recent national study of the U.S. workforce found that:

• Wages and fringe benefits are not the reason people like their jobs or stay with an employer.

• More important to workers is the job quality and the supportiveness of the work environments.

3. Managers’ good interpersonal skills are likely to make the workplace more pleasant, which in turn makes it easier to hire and retain high-performing employees. In fact, creating a more pleasant work environment makes good economic sense.

Definitions:

Manager: Someone who gets things done through other people. They make

decisions, allocate resources and direct the activities of others to attain goals.

Organization: A consciously coordinated social unit composed of two or more people

that functions on a relatively continuous basis to achieve a common goal or set of goals.